The leading Consumer-First Digital Support Platform meets Affogata's AI-Driven Player Feedback Analytics
Combine the power of Affogata's AI-Driven Player Feedback Analytics with Helpshift's In-Game Player Support to gain valuable insights into the needs and wants of your players. Customers of Helpshift enjoy a FREE Affogata trial period.
Learn MoreHelpshift: Consumer First Digital Support Platform
Helpshift, a service of Keywords Studios, is a digital support platform made for companies that want to meet the rapidly evolving needs of their customers wherever they are. With Helpshift’s in-app player support, brands are able to solve customer problems quickly, improve the effectiveness of their agents, and transform support from painful events to continuous conversations.
Product Overview
Helpshift gives players in-app support so they never have to leave, and combines smart segmentation with conversational AI to quickly understand customer intent and facilitate a guided support journey across modern experiences -- from mobile apps to social messaging channels and from gaming consoles to the metaverse. Enjoy exceptionally quick time to value as our easy-to-implement SDK, customizable automations, and white glove onboarding experience help you drive transformation and demonstrate ROI in a matter of weeks. Learn more about Helpshift here.
Integration overview
By combining the power of Affogata's AI-Driven Player Feedback Analytics with Helpshift's In-Game Player Support, game studios can gain valuable insights into the needs and wants of their players. Rather than reacting to problems after they occur, studios can now address player issues before and as they emerge. This proactive approach can help studios retain and engage their player base, leading to improved retention and revenue. This integration combines Helpshift’s best-of-breed ticketing and service processes with Affogata’s AI-driven learning language and anomaly detection models, enabling real-time product optimization, predictive issue routing and resolution, and more. The first major milestone is a harmonized taxonomy between the systems, enabling data-driven decision-making for community, insights, support and product teams.
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